Attorney General Kris Mayes announced that the Maricopa County Superior Court has entered a $902,508 judgment against Matthew Willes and his companies—Valley Delivery LLC, My Home Services LLC, Next Day Delivery LLC, and Next Day Holdings LLC—for deceiving Arizonans by leaving fake “missed delivery” slips on consumers’ doors. These slips led consumers to contact the companies and unknowingly provide personal information and consent to receive telephone solicitations.
“Mr. Willes and his companies went to great lengths to manipulate unsuspecting consumers into providing personal information and agreeing to receive telemarketing solicitations,” said Attorney General Mayes. “It is unbelievable how far some people will go to deceive Arizona consumers. I am pleased that my office was able to stop this deceptive practice and hold the defendants accountable for their actions."
Valley Delivery and Next Day Delivery distributed thousands of “Sorry We Missed You” slips that directed consumers to call a number to reschedule a supposed delivery. However, when contacted, there were no packages to be delivered. Instead, the companies collected personal information, tricked consumers into consenting to further solicitations, and sold this information to third-party companies that inundated them with telemarketing calls.
In 2020, the Attorney General’s Office filed a consumer fraud lawsuit against these companies and their owners. After years of litigation, the court entered a default judgment against Willes and his companies. The judgment prohibits the defendants from engaging in similar business practices in the future.
The judgment found that the defendants engaged in deceptive acts including:
- Misrepresenting missed deliveries to obtain personal information.
- Creating deceptive websites meant to induce consumer contact regarding “missed deliveries.”
- Failing to sufficiently inform consumers about their business practices on both websites and fake delivery slips.
Willes and his companies are required by the judgment to pay $727,247 as civil penalties and $175,261 as costs and attorneys’ fees for violating the Arizona Consumer Fraud Act.
Senior litigation counsel Alyse Meislik of the Consumer Protection and Advocacy Section handled this case.
Consumers who believe they have been victims of fraud can file complaints by visiting the Attorney General’s website or contacting the Attorney General’s Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside these metro areas at (800) 352-8431.