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Thursday, November 21, 2019

Sirius XM Radio to pay settlement to consumers

By Mark Payne | Dec 5, 2014

Schmidt official portrait
Kansas Attorney General Kevin Schmidt | Kansas Attorney General's Office

Sirius XM Radio, Inc., one of the largest providers of satellite providers in the United States, agreed to a settlement after allegedly violating consumer protection laws in 44 states, including Kansas, Attorney General Derek Schmidt said on Thursday.

The company will repay $100,000 to consumers for allegedly violating the national No Call Act. In addition, Sirius will pay fines for alleged deceptive billing practices, including renewing customers' accounts without enough notice, making cancellation difficult and misleading advertising.

“Companies that sell services to Kansas consumers must play by the rules," Schmidt said. "Being upfront and honest about the cost of a service is essential to allowing consumers to make informed purchasing decisions. Companies must also respect the wishes of consumers who choose to list their numbers on the Do-Not-Call list.”

Sirius has agreed to make changes to its business practices in order to abide by the law. The company will revise its cancellation policy, provide a sufficient amount of notice if an account is due for renewal, and more clearly show terms and conditions, billing frequency and contract length.

Customers may be eligible to receive a refund if a complaint was filed against Sirius after July 28, 2008.

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Kansas Office of the Attorney General