The Oklahoma Long-Term Care Ombudsman Program has transitioned to the Office of the Attorney General as of today. This program is responsible for investigating and resolving complaints related to long-term care facilities, such as nursing homes and assisted living centers.
The move aligns with federal requirements under the Older Americans Act, which mandates each state to have a program addressing complaints and advocating for improvements in the long-term care system.
Attorney General Gentner Drummond stated, "By integrating this vital program into our office, we will enhance our ability to investigate complaints, advocate for residents' rights and ensure the highest standards of care in our nursing homes and assisted living facilities. This move aligns with our mission to safeguard Oklahomans and allows us to bring additional resources and oversight to the critical work of protecting our older citizens."
The transition was mandated by Senate Bill 1709, signed into law in May, requiring the shift from the Oklahoma Department of Human Services to the Attorney General’s Office.
William Whited, Oklahoma Long-Term Care Ombudsman, expressed optimism about the change: “We look forward to working with the Attorney General’s team to protect the rights and improve care in Oklahoma’s long-term care facilities.”
The program assists Oklahomans by resolving complaints made by or on behalf of residents in long-term care facilities. It also educates consumers and providers about residents' rights and good care practices, promotes community involvement through volunteer opportunities, provides information on various aspects of long-term care services, and advocates for quality care across different types of facilities.
Local volunteers play a crucial role in supporting this initiative by helping improve life quality for older individuals residing in institutions. Those interested in volunteering can call 800-211-2116.
Complaints against long-term facilities can be filed via email at ombudsman.intake.line@ltco.ok.gov. Additional information about the program is available at oklahoma.gov/oag/ltco.