ATLANTA, GA – Attorney General Chris Carr is alerting Georgians to be vigilant against potential storm-related scams as Hurricane Helene approaches.
“As we continue to prepare for Hurricane Helene and hope that any damage it causes is minimal, we want to ensure that Georgians are protected from home repair fraud and other scams,” said Carr. “Unfortunately, criminals will often try to take advantage of those impacted by severe weather. Make sure you know how to spot and report a scam before turning over your hard-earned dollars, and contact our Consumer Protection Division if you’re in need of assistance.”
In the wake of significant storm damage, criminals may exploit the situation. These "storm chasers" might request upfront payments for repairs but never complete the work. Other scams involve charging high prices for tree removal or performing unnecessary or substandard repairs. Some scammers may offer to cover insurance deductibles and convince homeowners to submit false reports, potentially involving them in insurance fraud.
The Attorney General’s Consumer Protection Division advises consumers to avoid contractors who demand full payment upfront, accept only cash payments, or refuse written contracts. It also suggests steering clear of door-to-door repair offers and instead seeking referrals from friends and neighbors.
Consumers should be cautious of contractors offering no-cost incentives like paying the insurance deductible. It's recommended always consulting with the insurance company before agreeing to any storm-related repairs or inspections. References should be checked, and businesses verified through the Better Business Bureau (BBB).
Contractors should have appropriate licenses:
- Tree Removal: Verify a valid arborist license with the International Society of Arboriculture.
- Water Damage and Mold: Hire local businesses qualified in mold remediation and property restoration through organizations like the Society of Cleaning and Restoration Technicians and the Restoration Industry Association.
- General Contractors: Must be licensed with Georgia's Secretary of State’s Office at sos.ga.gov.
Legitimate contractors should provide business licenses, general liability insurance, workers' compensation insurance, written manufacturer warranties, and written labor warranties.
Public adjusters must also hold a valid license in Georgia. Before hiring one, verify their license status with the Insurance Commissioner’s Office at 1-800-656-2298.
Governor Brian Kemp issued a State of Emergency on Sep. 24, 2024, which includes price gouging protections effective until Oct. 2, 2024.
To report scams or price gouging incidents:
- Contact Attorney General’s Consumer Protection Division at 404-651-8600 or 1-800-869-1123.
- File an online complaint on their website.
For suspected insurance fraud by contractors:
- Report to the Insurance Commissioner’s Office at 404-656-2070 or 1-800-656-2298.
For help with contacting your insurance company:
- Call 1-800-656-2298 or visit their website.
Georgians are encouraged to visit Georgia Emergency Management and Homeland Security Agency’s informational website for hurricane preparedness tips.