Attorney General Michelle Henry has announced a new complaint form for Pennsylvanians facing difficulties with airline travel, including flight delays, cancellations, and boarding issues. The form is available on the Office of Attorney General website and addresses an increase in nationwide consumer complaints about air travel. It results from a collaboration between Attorney General Henry and the U.S. Department of Transportation to better assist Pennsylvania travelers.
Consumers can file complaints whether they purchased tickets directly or through an agent or third party. Residents of Pennsylvania or those who experienced airline issues in Pennsylvania are eligible to use the new complaint form.
“It is no longer a secret that Pennsylvanians and consumers across the country are finding less and less convenience when traveling by air,” Attorney General Henry said. “This form makes it easier for travelers who encounter problems to file a complaint, and is part of an ongoing initiative with federal partners to hold airlines and agents accountable when they mistreat consumers.”
The forms require details such as ticket number, flight itinerary, flight date, ticket purchase date, ticket price, and payment method. They also need specifics on the issues encountered by the traveler. This information will be useful for reviewing and resolving complaints.
The creation of the new aviation consumer complaint form follows the signing of a Memorandum of Understanding (MOU) between the Office of Attorney General and the U.S. Department of Transportation. The MOU outlines how these agencies will collaborate to review consumer complaints and identify violations of federal aviation consumer protection requirements.
The Department of Transportation plans to launch a modernized system for handling air travel service complaints later this year. This system aims to improve customer experience for the tens of thousands who file such complaints annually with the Department. The Office of Attorney General will provide information on submitting complaints directly to the Department in future communications.
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