LOS ANGELES (Legal Newsline) — A California woman alleges PetLab automatically renews consumers' purchases in violation of state law.
Dana Hughes, individually and on behalf of all others similarly situated, filed a complaint July 2 in the U.S. District Court for the Central District of California against PetLab alleging violation of the California Consumers Legal Remedies Act and other claims.
Hughes, according to her class action, made a purchase from PetLab in November of 2022. She alleges that PetLab uses deceptive advertising practices relating to its automatic renewal and continuous services.
Hughes specifically alleges that after purchasing a supplement for her dog for $29.96, she was automatically enrolled into an auto-renewal subscription and was charged another $29.96 a month later. She claims PetLab failed to give "clear and conspicuous" disclosures regarding the auto renewal that are required by California law.
Hughes alleges that despite numerous attempts to cancel her subscription, she was not able to do so online and was forced to email customer service in December of 2022 to request the subscription cancellation. She further alleges that rather than cancelling her subscription, PetLab suggested she "pause" the subscription or change its frequency and refused to refund her the second charge or cancel the shipment. Hughes claims there at least 129 complaints against PetLab over its auto-renewal subscription tactics.
Hughes and the class seek monetary relief, interest, trial by jury and all other just relief. They are represented by Kevin Cole of The KJC Law Group APC in Beverly Hills, California.
U.S. District Court for the Central District of California case number 2:23-CV-05257