KANSAS CITY, Kan. (Legal Newsline) — A group of travelers who were stranded in France after flight cancellations claim Kayak and one of its third-party vendors violated consumer protection laws.
Angelia Eckenroth, Leah Morgan and others filed a complaint Dec. 2 in the U.S. District Court for the District of Kansas against Kayak Software Corporation, Traveldna Inc., Travel Outlet of Virginia LLC and John Doe Corporation 1-50 alleging violation of the Kansas Consumer Protection Act and other claims.
According to the plaintiffs' complaint, the plaintiffs planned a trip to France for a yoga retreat and used Kayak to purchase airline tickets for $6,600 in March of 2022. They claim the tickets were purchased on Kayak's website through a third-party company, Chatdeal, and that they also purchased travel protection.
The plaintiffs allege after arriving at the airport for their trip, they learned their flights had been cancelled and the destinations were incorrect. They further allege they were forced to book five one-way tickets to Paris on another airline in order to reach their destination at a cost of $8,800.
The plaintiffs claim that after arriving in Paris, their flights booked through Chatdeal had been cancelled and left them stranded in Europe. They also claim in order to return home, they were forced to pay more than $8,000 to purchase return tickets to the U.S., without any refund or reimbursement from the defendants.
The plaintiffs allege that the defendants' actions were deceptive and unfair and that Kayak falsely represents that its search engine finds good deals and that its "terms and conditions" violate consumer protection laws.
The plaintiffs seek monetary relief of more than $75,000, interest and all other just relief. They are represented by Keith Williston of The Williston Law Firm LLC in Blue Springs, Missouri.
U.S. District Court for the District of Kansas case number 2:22-CV02500