SAN JOSE, Calif. (Legal Newsline) - Acer faces a class action lawsuit from customers unhappy with the performance of their computers.
Plaintiff Stephen Stewart filed the case Aug. 16 in San Jose, Calif., federal court against Acer, alleging a serious design flaw that creates stuttering can't be fixed through firmware updates. The flaw keeps users from watching videos, listening to music, videoconferencing or playing video games, the suit says.
"Numerous Acer PCS - specifically Acer computers with AMD Ryzen or Athlon processors that have so-called 'firmware TPM' modules embedded within them - include a design defect that causes invasive stuttering...
"At the same time, this design defect renders these Acer computers uniquely vulnerable to catastrophic firmware attacks - despite the fact that a TPM is, by its very nature, supposed to defend against such attacks."
Acer has refused to acknowledge the defect and instead markets its products as especially suited for all the functions that are interrupted by stuttering, the suit says.
Attorneys at Bathaee Dunne are pursuing the case, which can be seen here.