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Lawsuit: Stubhub has 'unjustly earned millions' from fees

By Carrie Bradon | Apr 25, 2019

WEST PALM BEACH, Fla. (Legal Newsline) – A Port St. Lucie, Florida, woman alleges StubHub hides added fees at the last step of an online sale and has "unjustly earned millions" from ticket sales.

Karen Barnes, on behalf of herself and all others similarly situated, filed a complaint on April 7 in the U.S. District Court for the Southern District of Florida against StubHub Inc. citing Florida's Deceptive and Unfair Trade Practices Act and other counts.

The suit states the plaintiff used the defendant's services to purchase a ticket to an event on at least one occasion. The suit states that the plaintiff was given a quoted price and then when she checked out, the price was several dollars higher than the original advertised price.

"StubHub intentionally hides additional fees in a separate link that is not automatically presented to customers as part of the transaction," the suit states. "Reasonable consumers are drawn in by deceptively low ticket prices advertised in an initial search, and then proceed through check out without ever becoming aware of the amount of the so-called 'service and delivery fees' were have automatically included in the total price.

"This business practice is deceptive. By hiding added fees in a link at the very last step of the sale, defendant has unjustly earned millions of dollars in ticket sales and in hidden additional fees at the expense of consumers drawn in by artificially low ticket prices," the suit states.

The plaintiff alleges she has been damaged by this allegedly deceptive practice.

The plaintiff is seeking a trial by jury; compensatory, statutory and punitive damages, interest and costs of the suit. The plaintiff is represented by William Wright of The Wright Law Office in West Palm Beach, Florida and Daniel Faherty of Telfer, Faherty and Anderson in Titusville, Florida.

U.S. District Court for the Southern District of Florida case number 9:19-CV-80475

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