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Thursday, September 19, 2019

Florida consumers to receive refunds after settlement with Avis, Budget, Payless

By Mark Iandolo | Jan 11, 2018

TALLAHASSEE, Fla. (Legal Newsline) — Florida Attorney General Pam Bondi announced Jan 3 that consumers who rented a car from Avis, Budget or Payless between Jan. 1, 2010, and July 10, 2017, and were charged for e-Toll services, were eligible for a refund after a settlement between the state of Florida and Avis Budget Car Rental System LLC, which owns the three rental car companies.

Bondi settled with the defendants last July, resolving allegations of charging add-on fees for cashless tolls in Florida. According to Bondi’s office, Avis, Budget and Payless failed to sufficiently disclose to consumers that they would be charged the fee. The fee was allegedly charged for each single day of rental, even if consumers never used a cashless toll road.

To comply with the settlement, the defendants must provide refunds to consumers charged for e-Toll services without proper disclosures. The defendants will provide the refund to consumers who have not already been reimbursed and who have filed a claim for the refund by Jan. 7.

The defendants also agreed to train employees on how to properly disclose all facts of rental agreements.

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Florida Office of the Attorney General