TALLAHASSEE, Fla. (Legal Newsline) — Florida Attorney
General Pam Bondi announced Dec. 1 that Grand Incentives, a Sarasota-based
corporation doing business as Coast to Coast Giveaways, Take Two Nights and
Jose L. Martinez, has agreed to settle allegations of unfair and deceptive
Consumers complained to Bondi’s office that Grand
Incentives misled them into purchasing travel incentives, travel club
membership upgrades or multiyear renewals or benefit extensions.
the consumers, Grand Incentives deceived them by making them think the
purchases were required in order to keep membership with the company. Additional
allegations against Grand Incentives include denial of consumers’
travel requests and delaying or denying refunds or deposits.
The company denied all claims but cooperated with Bondi’s
office to resolve the case. As per the settlement agreement, Grand Incentives
must clearly and accurately disclose all terms of its products and services,
provide consumers with purchase confirmation within 24 hours of a purchase and
offer an unconditional 30-day cancellation, among other requirements.
Grand Incentives has refunded more than $450,000 to
consumers since Bondi’s office filed the action.