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Florida travel company Grand Incentives settles deceptive business practices allegations

By Mark Iandolo | Dec 9, 2016

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TALLAHASSEE, Fla. (Legal Newsline) — Florida Attorney General Pam Bondi announced Dec. 1 that Grand Incentives, a Sarasota-based corporation doing business as Coast to Coast Giveaways, Take Two Nights and Jose L. Martinez, has agreed to settle allegations of unfair and deceptive business practices.


Consumers complained to Bondi’s office that Grand Incentives misled them into purchasing travel incentives, travel club membership upgrades or multiyear renewals or benefit extensions.

According to the consumers, Grand Incentives deceived them by making them think the purchases were required in order to keep membership with the company. Additional allegations against Grand Incentives include denial of consumers’ travel requests and delaying or denying refunds or deposits.


The company denied all claims but cooperated with Bondi’s office to resolve the case. As per the settlement agreement, Grand Incentives must clearly and accurately disclose all terms of its products and services, provide consumers with purchase confirmation within 24 hours of a purchase and offer an unconditional 30-day cancellation, among other requirements.


Grand Incentives has refunded more than $450,000 to consumers since Bondi’s office filed the action.

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Florida Office of the Attorney General