ATLANTA (Legal Newsline) — Georgia Attorney General Sam
Olens has announced his office has reached a settlement with Family
Dermatology PC after allegations the company violated the Georgia Fair
Business Practices Act.
According to the state, Family Dermatology attempted to
collect debts from consumers without confirming the validity of the debt or the
accuracy of the billing statement. A number of consumers allegedly were billed
for services for which they had already paid.
In other instances, consumers alleged the company
failed to submit claims to insurance providers in a timely matter. Insurance
providers would then deny the claim. In many cases, the consumers tried to
contact Family Dermatology to question the bills but most were unable to get
through to customer service.
“Consumers should be able to trust that their medical
providers will bill them fairly for services rendered,” Olens said. “If a company does not have adequate billing
and customer service capabilities in place, it should not penalize consumers.”
As part of the settlement, Family Dermatology denied any
wrongdoing but agreed to an assurance of voluntary compliance. Under this compliance
agreement, the company will pay restitution for consumers victimized by its