A Douglas County Court ordered a holiday train ride company to issue refunds to Kansas consumers, Kansas Attorney General Kris Kobach today announced.
Douglas County Judge Mark Simpson ordered Snowglobe LLC, a Lawrence entertainment company to pay $7,500 in restitution to Kansas consumers after the company sold holiday train rides on the Snowglobe Express and then cancelled the excursions.
“What should have been a fun family holiday outing turned into disappointment for many Kansas consumers celebrating Christmas,” said Assistant Attorney General Sarah Dietz. “Our goal with this litigation was to obtain restitution for 30 consumers and hold the business accountable for alleged deceptive and unconscionable acts and practices."
The Kansas Attorney General's Office filed suit under the Kansas Consumer Protection Act. Ryan Robinson, the company owner, was named in the litigation. Snowglobe received advance payment from consumers prior to cancelling the train rides and the company did not provide refunds. Snowglobe subsequently went out of business.
Under the terms of the consent judgment, the company is ordered to pay civil penalties of up to $1,000 and $2,701.25 for investigation fees. The order also provides relief for other consumers who did not receive a refund from Snowglobe. Consumers may file a complaint with the Attorney General’s office to begin the refund process for the cancelled train ride.
Assistant Attorneys General Kaley Schrader and Sarah Dietz prosecuted the case on behalf of the Kansas Attorney General's Office.
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