Attorney General Kris Mayes has initiated Consumer Protection Week by unveiling the top consumer fraud complaint trends for 2024 and offering advice to prevent scams. The National Consumer Protection Week is a yearly event that encourages collaboration among government bodies, consumer protection organizations, and the public to promote awareness of consumer rights.
"For those consumers who live in fear of scams, for those who believe they are powerless, and for those who have been wronged by deceptive and unfair business practices, know that I am fighting for you as your Attorney General," said Attorney General Mayes. "Last year, my office addressed a historic number of complaints and recovered a historic $5.2 million on behalf of Arizona consumers harmed by greedy fraudsters."
In 2024, the Attorney General's Consumer Information and Complaints Unit (CIC) received nearly 22,000 complaints, handled approximately 28,775 phone calls, and reviewed over 23,000 emails. The unit achieved a record recovery amounting to over $5.2 million for consumers by collaborating with them and relevant entities.
The top five categories of consumer complaints filed with the Attorney General's Office in 2024 include motor vehicle sales, repairs, rentals; computers (web pages); mortgage and real estate; banking (general services); telemarketing; phone scams; and unsolicited text messages.
To avoid these types of scams:
1. Motor Vehicles: Ensure all terms are documented in writing when purchasing a vehicle.
2. Computers: Use strong passwords and keep software updated.
3. Mortgage/Real Estate: Understand all documents before signing.
4. Banking: Regularly check statements for unauthorized charges.
5. Telemarketing/Phone Scams: Do not send money or gift cards in response to unsolicited calls or texts.
Consumers suspecting fraud can file complaints via the Attorney General’s website or contact their offices in Phoenix at (602) 542-5763, Tucson at (520) 628-6648, or toll-free outside these areas at (800) 352-8431.