Massachusetts Attorney General Andrea Joy Campbell has urged the Federal Communications Commission (FCC) to adopt a rule that would allow consumers to switch mobile service providers while retaining their existing mobile phones. The proposed mobile phone unlocking rule seeks to establish a uniform standard for all providers to unlock devices within 60 days of activation, aiming to reduce consumer costs and confusion.
"Inconsistent policies and arbitrary timelines across carriers have made purchasing a mobile phone and choosing a service provider all too confusing and expensive for consumers," stated AG Campbell. "By adopting this rule, and creating a more uniform unlocking standard, the Federal Communications Commission has an opportunity to empower consumers, foster competition and increase choice in the wireless marketplace."
In correspondence sent to the FCC on Friday, AG Campbell, along with a coalition of 15 attorneys general, highlighted complaints from consumers who have been misled about wireless device offers, including those promising "free" cellphones. These offers often result in extended contracts with specific service providers.
The coalition advocates for the adoption of the mobile phone unlocking rule, emphasizing several benefits:
- Reduced device costs: Consumers face challenges trading in devices or selling them if locked by providers. The rule would remove these restrictions after 60 days, potentially lowering device prices.
- More affordable service plans: By enabling consumers to keep their phones when switching providers, increased competition could lead to more cost-effective plans.
- Standardized unlocking timeline: Providers currently have varying standards for unlocking phones. The proposed rule aims to set clear standards across all providers, enhancing transparency and reducing consumer confusion.
The Massachusetts Attorney General’s Office is supported by attorney generals from Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Minnesota, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, and Rhode Island in advocating for this rule's passage. In Massachusetts, Assistant Attorney General Carol Guerrero of the AG’s Consumer Protection Division and Division Chief Jared Rinehimer of the AG’s Privacy and Responsible Technology Division are managing this matter.