Attorney General Phil Weiser and U.S. Transportation Secretary Pete Buttigieg have announced a new collaboration to address consumer complaints against airlines and ticket agents. The partnership, unveiled at Denver International Airport, aims to streamline the process of reviewing these complaints and identifying breaches of federal aviation consumer protection laws.
The agreement is part of a memorandum of understanding (MOU) between the Colorado Attorney General’s Office and the Department of Transportation (DOT). This initiative highlights both state and federal efforts to safeguard travelers' rights amidst ongoing concerns about flight disruptions, lack of refunds, and baggage issues. Colorado is among 25 states or territories that have either signed an MOU with the DOT or shown interest in doing so.
Weiser expressed his support for this coordinated effort, which seeks to enhance protection for millions of airline passengers across the United States. "Consumers deserve to be treated fairly, know what they’re getting, and get everything they pay for when they fly," said Attorney General Weiser. He added that this partnership will allow his office to serve Colorado consumers more effectively when dealing with unfair airline practices.
Secretary Buttigieg emphasized the importance of this partnership in protecting consumers. "By partnering with a bipartisan group of state attorneys general, the U.S. Department of Transportation has expanded our ability to hold airlines and ticket agents accountable," he stated.
Under federal law, the DOT holds primary responsibility for airline consumer protection. The new agreement authorizes the attorney general’s office to investigate complaints against air carriers and related companies under DOT supervision. If necessary, complaints will be referred to the DOT’s Office of Aviation Consumer Protection (OACP), which will prioritize these referrals in consultation with the attorney general's office.
The MOU also includes provisions for technical assistance and training from the DOT staff for members of the attorney general's office. Additionally, there will be annual meetings between both parties to evaluate ongoing efforts.
This two-year agreement may be extended by mutual consent after its initial term ends. Attorney General Weiser has been an advocate for stronger protections for airline passengers at both state and federal levels.
Other states whose attorneys general have signed similar MOUs include California, Connecticut, Illinois, New York, North Carolina, Pennsylvania, Wisconsin among others. Several other states have expressed interest in forming such agreements with DOT as well.
Colorado residents are encouraged to report any harmful or deceptive practices by airlines or ticket agents through StopFraudColorado.gov.