The Attorney General’s Consumer Assistance Program (CAP) had a busy summer resolving various, separate matters. CAP features a letter mediation program that aims to resolve consumer complaints. Resolved matters included:
- A homeowner complained that a residential contractor owed her nearly $25,000 following a dispute. The State of Vermont settled the matter by ensuring monthly payments to the homeowner.
- A subcontractor was hired to manufacture custom bunkbeds but failed to perform the work while keeping nearly $14,000 for the job. The parties entered into a repayment agreement to resolve the matter.
- A local business was closing its primary commercial location but planned to operate online – but it advertised that it was “going out of business” which misled consumers into thinking it would cease operations altogether. CAP resolved the matter with a requirement to comply with advertising rules in the future and pay a $1,000 penalty.
Vermonters who wish to make a consumer complaint may contact the Consumer Assistance Program at 800-649-2424, or make a complaint online at: https://ago.vermont.gov/cap.
Original source can be found here.