ARKADELPHIA, Ark. (Legal Newsline) -- The parents of a disabled adult child claim that a television cable service overcharged their child for no reason and refused to fix the bill.
Pam and Jesse Runyan, parents and legal guardians of J.R., a disabled adult child, filed a complaint on June 9 in the Circuit Court of Clark County against Altice USA, Inc. d/b/a Suddenlink Communications for deceptive trade practices act and unjust enrichment.
According to the complaint, J.R. lives in a group home and Pam and Jesse Runyan are in charge of her finances. Altice claims the defendant sends bills a month in advance to customers.
J.R. received only cable television from Suddenlink. In June 2020, Suddenlink sent a bill to J.R. for a total amount of $385.87 compared to her regular monthly bill throughout all of 2019 and 2020 up until June of $64, the suit says.
Around April and May 2020, Pam Runyan began calling Suddenlink to find out why the bill had increased and spent hours trying to talk to someone for an explanation, the suit says. During one conversation, Pam Runyan alleges that the company accused her of signing up for the new television service which caused the price increase, when in fact, no such sign up had occurred, the suit says.
In May 2021, Pam Runyan secured another television service for J.R. Pam Runyan alleges that Suddenlink charged her daughter for fees for "Local Broadcast," "HD Receiver(s)," "HD DigitaLink" and other fees that did not apply to her service.
Pam and Jesse Runyan seek to be granted relief of the bill, reimburse for actual damages, attorney's fees and cost of suit. The Runyan's are represented by Todd Turner of Turner and Turner, P.A.