Pennsylvania alleges Verizon did not deliver promised customer incentives

By Marian Johns | Feb 19, 2019

PHILADELPHIA —The Pennsylvania Attorney General's Office has announced its filing of a lawsuit against Verizon Communications Inc. over allegations the company did not provide promised incentives to customers.

The lawsuit filed in the Philadelphia County Court of Common Pleas, alleges Verizon did not deliver incentives such as a free Amazon Echo and a free Amazon Prime subscription to customers who renewed their contracts in November through January of last year.  Customers were told by Verizon they would be sent an email with instructions on how to claim their free incentive after a 31-day period but customers never received the emails, the Attorney General's Office said. 

Even after months of the company telling customers it was working on the issue, customers are stuck in their two-year renewal contracts without having received the promised incentives, according to Attorney General Josh Shapiro. 

“If a company chooses to promise incentives to consumers signing up for their services, it is their legal responsibility to deliver on those promises,” Josh Shapiro said in a statement. "Consumers should not have to be put on hold or bounced around multiple company personnel in order to get answers, and if Verizon knew of an issue in fulfilling their promises to consumers, they should have corrected those problems quickly or stopped offering the program until it was fixed."  

The lawsuit seeks injunctive relief, restitution, civil penalties and other equitable relief, Shapiro's office said. 

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Pennsylvania Office of the Attorney General Philadelphia County Court of Common Pleas

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