Dollar Thrifty car rental companies settle charges of misleading Florida customers

By Marian Johns | Feb 13, 2019

TALLAHASSEE — Dollar Thrifty car rental companies have reached an agreement with the state of Florida over allegations of not disclosing additional fees added to rental charges for the state's "cashless tolls" and misleading customers regarding other fees and charges. 

According to the Florida Attorney General's Office, Dollar Thrifty did not tell customers they were being charged an extra $15 for each toll they went through on the state's "cashless toll roads" and were charged $105 in fees. Dollar Thrifty also deceived its rental customers by making them believe they needed a "PlatePass" to prevent getting traffic fines and other infractions, the Attorney General's Office said. 

“Companies owe it to their consumers to be upfront about all of their services and the prices and fees that accompany them," Florida Attorney General Ashley Moody said in a statement.  "This case not only affected Floridians but people visiting Florida from all over the country. I am hopeful this settlement will provide relief to consumers harmed by the company’s actions and prevent future harm.”

According to the settlement agreement, Dollar Thrifty must give clear disclosures to customers regarding their toll and PlatePass fees and other fees such as damage waivers. The companies must also give refunds to customers who were misled about fees and charges, Moody's office said. 


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