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Tuesday, August 20, 2019

Jackson Hewitt reaches settlement with Massachusetts over alleged deceptive advertising

State AG

By Marian Johns | Jan 15, 2019


BOSTON — Jackson Hewitt Tax Service has reached a settlement with the state of Massachusetts to resolve allegations the company posted deceiving advertisements regarding discounts on tax preparation services. 

The Massachusetts Attorney General's Office alleges Jackson Hewitt misled some customers with its deceiving advertising that caused some customers to believe they would receive a bigger discount than they actually received. The deceptive advertising violated the state's consumer protection laws, according to the Attorney General's Office. 

“This company profited from running misleading advertisements that harmed Massachusetts taxpayers,” Massachusetts Attorney General Maura Healey said in a statement. “This settlement will provide relief to affected consumers and put tax preparers on notice throughout the upcoming tax season to follow our laws.”


The settlement includes Jackson Hewitt paying more than $187,000 which includes more than $90,000 in refunds to its Massachusetts customers and $93,000 to the state, according to Healey's office. 

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