QBE Insurance to pay $2.4 million to Massachusetts homeowners charged for duplicate coverage

By Marian Johns | Sep 14, 2018

BOSTON — QBE Insurance has agreed to pay more than $2.4 million in refunds to Massachusetts homeowners who were charged for duplicate insurance coverage, according to the state's Attorney General's Office. 

According to Massachusetts Attorney General Maura Healey's office, QBE agreed to refund more than 2,100 Massachusetts homeowners who were found to be improperly charged for insurance coverage relating to force-placed insurance polices, or property insurance taken out by a mortgage lender if a homeowner does not have insurance in place. 

“QBE charged Massachusetts homeowners for expensive and duplicative coverage that they did not need,” Healey said in a statement. “This agreement will provide refunds to thousands of homeowners.”

According to an audit done on QBE by Healy's office, there were more than 2.100 cases with duplicate insurance coverage or overcharging for force-placed insurance because they were mistakenly sold commercial property policies rather than cheaper residential polices.  


The average settlement payment for homeowners who were affected is about $1,100 for policies covered from 2008 through 2015, Healy's office said. 

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