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New York attorney general releases report detailing work of Health Care Bureau's Helpline

By Mark Iandolo | Apr 25, 2017

NEW YORK (Legal Newsline) — New York Attorney General Eric T. Schneiderman announced April 19 that his office has released a report detailing the work of the Health Care Bureau’s Helpline.

The helpline, a free service offered by Schneiderman’s office, resolved close to 3,000 complaints in the last year, saving consumers roughly $3 million in health care expenses.

Available to all residents of New York, the helpline is a place to report and resolve health care complaints. These complaints range from payment processing errors to deceptive business practices. The most common complaints are incorrect medical billing, wrongful health plan rejection, improper processing of health insurance claims, and wrongful termination of health insurance.

“I’m proud of the free, vital service our Health Care Helpline provides to New York families," Schneiderman said. "By intervening in claims to ensure timely, adequate, and cost-effective care, our Helpline advocates have saved New Yorkers millions of dollars – while helping ensure that New Yorkers have access to critical medical care they need. As uncertainty surrounding the future of health care grows, New Yorkers can rely on our Health Care Helpline to protect their rights as health care consumers and guard against predatory medical practices.”

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