Legal Newsline

Thursday, October 17, 2019

Cynosure settles unwanted fax class action for $16 million

By Laura Halleman | Feb 16, 2017

BOSTON (Legal Newsline) – Cynosure Inc. has agreed to pay $16 million to settle allegations that it violated the Telephone Consumer Protection Act (TCPA) by faxing unwanted advertisements to ARcare Inc.

Cynosure, an aesthetic laser procedures company, was alleged to have sent thousands of faxes to ARcare Inc. The class action lawsuit was settled in a Massachusetts federal court. ARcare is a nonprofit organization located in Arkansas.

“There were hundreds of thousands of unsolicited fax advertisements sent,” David Klein, a managing partner with Klein, Moynihan and Turco, told Legal Newsline. “Cynosure did not have an established business relationship with the plaintiff and did not include the requisite opt-out language that is required under TCPA.”

The complaint defines an established business relationship as “a prior or existing relationship formed by a voluntary two-way communication between a person or entity and a business or residential subscriber with or without an exchange of consideration, on the basis of an inquiry, application, purchase or transaction by the business or residential subscriber regarding products or services offered by such person or entity, which relationship has not been previously terminated by either party.”

ARcare claimed that it was sent unsolicited faxes from Cynosure without written consent. According to the settlement, Cynosure attempted to send its advertisements to upwards of 76,000 different fax numbers between July 27, 2012, and Aug. 2, 2016.

The TCPA was violated due to the fact that the faxes were sent without ARcare’s consent and without any opt-out language on the faxes. The opt-out notice is usually provided on the first page of a fax in order to comply with TCPA requirements.

“We handle a lot of these cases,” Klein said. “People continue to send faxes without following TCPA guidelines.”

According to the complaint, “The fax advertises a seminar featuring Cynosure’s products. The fax informs the recipient that the seminar will provide up close and personal insight to the industry’s most innovative laser procedures and marketing tools and that special promotions are available exclusively for seminar attendees.”

ARcare claimed that the unsolicited faxes disrupted its daily operations and cost it ink and paper. ARcare also claimed that Cynosure’s faxes also took up time that would have otherwise been spent on its business.

In terms of the settlement amount reached, Klein said, “They most likely started at a larger number and worked down.”

He added, “Cynosure faced an uphill battle” in fighting the complaint.

In regards to the settlement agreement, Cynosure will produce a settlement fund of $16 million, agreed upon in mediation of the two parties. A final settlement approval hearing has not yet been set.

ARcare was represented by Randall K. Pulliam of Carney Bates & Pulliam PLLC; Phillip A. Bock of Bock Hatch Lewis & Oppenheim LLC; and Alan L. Cantor of Swartz & Swartz PC.

Cynosure was represented by John J. Butts, Tasha J. Bahal, Michael J. Horrell and Alan E. Schoenfeld of Wilmer Cutler Pickering Hale and Dorr LLP.

Want to get notified whenever we write about U.S. District Court for the District of Massachusetts ?

Sign-up Next time we write about U.S. District Court for the District of Massachusetts, we'll email you a link to the story. You may edit your settings or unsubscribe at any time.

Organizations in this Story

U.S. District Court for the District of Massachusetts