BUFFALO, N.Y. (Legal Newsline) — New York Attorney General Eric T. Schneiderman has issued a consumer alert to help New Yorkers pick the best internet service plan options.
Schneiderman’s announcement comes on the heels of a lawsuit against Charter Communications Inc. (Charter) and its subsidiary Spectrum Management Holdings LLC, (formerly known as Time Warner Cable Inc., together, Spectrum-TWC). These defendants had purportedly schemed to defraud New York consumers by promising Internet service they could not actually deliver.
“Reliable Internet is vital for millions of New York families and businesses,” Schneiderman said. “As alleged in our complaint, our 16-month investigation found that Spectrum-Time Warner Cable's 2.5 million subscribers in New York were repeatedly cheated into paying more Internet speeds the company knew it would not provide. That's just wrong. I encourage consumers to read our tips to ensure they don't pay extra for speed their provider just cannot deliver."
Schneiderman’s consumer alert asks consumers, "When purchasing internet plans, to consider questions like will you use it for, how much speed is actually needed, what equipment is needed and how much speed are you actually getting?"