HARRISBURG, Pa. (Legal Newsline) — Pennsylvania Attorney General Bruce R. Beemer announced Jan. 11 that Vivint Inc., more commonly known as APX Alarm Security Solutions Inc., has agreed to settle allegations of violating the commonwealth’s Unfair Trade Practices and Consumer Protection Law.
Vivint, based in Utah, engages in the selling, installation and monitoring of home automation and security systems. The company allegedly misrepresented its business practices during door-to-door sales solicitations in Pennsylvania.
Vivint purportedly allowed its sales agents to tell consumers they were affiliated with the consumers’ current security companies, told consumers those systems needed to be updated and told consumers they would cancel the consumers existing contracts free of future charge.
The company would tell them it was possible because the existing security providers had gone out of business and had been purchased by Vivint.
Vivint will pay restitution to select consumers who previously filed complaints with Beemer’s office, as well as consumers who submit a new complaint by March 10.
Senior deputy attorney general Thomas J. Blessington of the Attorney General's Bureau of Consumer Protection filed the settlement in the Philadelphia County Court of Common Pleas.