MIAMI (Legal Newsline) — The Federal Trade Commission (FTC) announced Dec. 22 that Inbound Call Experts, doing business as Advanced Tech Support, along with other defendants, will pay $10 million for alleged customer deception.


The defendants purportedly engaged in high-pressure sales tactics to telemarket tech support products, which falsely claim to find viruses on consumer devices.


Under a stipulated final order, the defendants are barred from misrepresenting tech support products, specifically that these products find malware on consumer devices when the devices are actually operationally fine.


The defendants will need to transfer $5.75 million in assets held in escrow within seven days of the date the judge signs the order and an additional $2.25 million within 30 days. The court-appointed receiver will transfer another $2 million in defendant assets to the FTC.


In addition to Advanced Tech Support, the telemarketing defendants include Advanced Tech Supportco LLC, PC Vitalware LLC, Super PC Support LLC, Robert D. Deignan, Paul M. Herdsman and Justin M. Wright.


The FTC voted 3-0 to approve the stipulated final order, which was filed in U.S. District Court for the Southern District of Florida.

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