WASHINGTON (Legal Newsline) — The Federal Trade Commission
(FTC) announced Dec. 8 that it will provide more than $88 million in refunds to
roughly 2.7 million AT&T consumers.
These consumers allegedly had
third-party charges added to their mobile bills without consent – a tactic
known as “cramming” in the
This is the most amount of money to ever be returned to
consumers in a mobile cramming case. About 2.5 million of the affected consumers will
receive the refund via a credit on their AT&T bill within the next 75 days.
Another 300,000 former customers will receive a check. The average
refund amount is $31.
“AT&T received a high volume
of complaints related to mobile cramming prior to the FTC and other federal and
state agencies stepping in on consumers’ behalf,”
said FTC Chairwoman Edith Ramirez. “I am pleased that
consumers are being refunded their money and that AT&T has changed its
mobile billing practices.”
The refunds relate to a 2014 settlement with AT&T and
two third-party companies behind the alleged cramming schemes, Tatto and