SEATTLE (Legal Newsline) — Washington state Attorney General
Bob Ferguson has announced his office has filed a lawsuit against cable television
and Internet company Comcast over allegations of illegally deceiving consumers.
In the lawsuit, the state accuses the company of violating
the Consumer Protection Act (CPA) more than 1.8 million times. Ferguson’s
office alleges that the company misrepresented the scope of its service protection plan, charged consumers improper service fees and conducted improper
credit screening practices.
“This case is a classic example of a big corporation
deceiving its customers for financial gain,” Ferguson said. “I won’t allow
Comcast to continue to put profits above customers — and the law.”
Comcast allegedly misled 500,000 Washington consumers into
paying more than $73 million in subscription fees over the last five years for what Ferguson’s office believes is a near-worthless service plan. The plan alleged to cover the cost of all service calls, including those related to
inside wiring. The company, however, allegedly failed to disclose that
the plan did not cover repairs to any “wall-fished” wiring, which is wiring
inside a wall. Wall-fished wiring is how nearly all homes are set up.