WASHINGTON (Legal Newsline) — The Federal Communications Commission (FCC) has announced inContact Inc., a Utah-based company that provides long-distance call services, will pay $100,000 to resolve allegations it failed to complete long distance telephone calls to a consumer in Minnesota.
The FCC alleges inContact failed to ensure its calls were reliably delivered to a rural consumer throughout a period lasting many months in 2015. Additionally, the company purportedly did not cooperate when the FCC first looked into the matter.
“Consumers in rural areas – like consumers everywhere – depend on reliable phone service for their personal lives, work communications and their safety,” said enforcement bureau chief Travis LeBlanc. “A failed call anywhere is a potential threat everywhere. The FCC will make sure that phone companies are held accountable when calls don’t make it to rural homes and offices.”
Long distance providers cannot restrict traffic in any way. These providers must take action to correct issues with degraded service, as mandated under Section 201 of the Communications Act.