TALLAHASSEE, Fla. (Legal Newsline) — Florida Attorney
General Pam Bondi has announced her office has sent a letter to Frontier
Communications Corporations seeking better customer service on behalf of
Frontier recently purchased Verizon Communications wireless
properties in different parts of Florida and, since that time, more than 100
consumers have complained about its service.
“The problems created during Frontier’s acquisition of
Verizon are leaving some Florida seniors without the security services they
paid for and, to complicate matters, without telephone service. Many of them
may not even be able to dial 911 in case of an emergency,” Bondi said. “I asked
Frontier to do the right thing, fix these problems as soon as possible, and
issue refunds to all consumers who have experienced an interruption in their
services without the customer having to request a refund.”
In addition to complaints about the quality of service they
received in regards to Internet, security, phone and television services,
consumers also found issue with their wait times on the phone with Frontier.
Consumers allegedly have had to wait on hold for hours.