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Friday, February 21, 2020

N.Y. AG: PayPal to stop robocalling consumers

By Shaun Zinck | Jul 1, 2015

Attorny general eric t schneiderman

ALBANY, N.Y. (Legal Newsline) - A popular online payment system company has agreed to stop robocalling consumers unless the customers consent to the calls, New York Attorney General Eric Schneiderman said Monday.

Schneiderman commended PayPal for making the changes. The company would make the robocalls to promote the products they offered to consumers.

“Again and again, Americans have demanded that companies stop invasive robocalling to promote their products,” the attorney general said in a statement. “Today, PayPal, which immediately cooperated with my office’s inquiry, announced that unless a consumer explicitly consents, it will not robocall for marketing purposes. We commend the company for doing the right thing and ensuring consumers’ rights are protected.”

The change was in response to a letter sent by the attorney general's Internet Bureau. The company said it will only robocall consumers for cases of fraud, debt collection or for account-related activity.

The company also said it planned to provide more opt-out features for consumers who wish to stop even those calls from going out. The features will likely be available at the point when a consumer provides his or her phone number to PayPal, the company said.

Prior to that, consumers wishing to opt out of the robocalling should contact PayPal directly.

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New York Attorney General