COLUMBUS, Ohio (Legal Newsline) - Ohio Attorney General Mike DeWine announced a lawsuit on Wednesday against a basement window seller for allegedly engaging in multiple violations of Ohio consumer law, including failure to deliver.
Best Choice Industries LLC, operating as Best Choice Egress Windows, provides window installation, window accessories and basement windows online or through advertisements on radio, TV and in the newspaper. DeWine's office received consumer complaints that they had paid the company for windows that they never received.
Other complaints alleged that the company installed windows that leaked when it rains and that consumers paid in full or made large down payments and then never heard from the company again.
"This company sold basement egress windows online and through other advertisements," DeWine said. "After consumers paid hundreds of dollars, the business either failed to deliver the windows or it installed windows that leaked. We have tried to resolve the problems, but the owner stopped communicating with our office."
The business also allegedly misrepresented that it was accredited by the Better Business Bureau, when the bureau actually gives the business an "F" rating.
The lawsuit alleges that the company and owner Daniel Perley made multiple violations of the state's Ohio Consumer Sales Practices Act, including providing shoddy services, violating the Deposits Rule, making misrepresentations about its services and failure to deliver. The lawsuit also alleges that the defendants violated the Home Solicitation Sales Act by failing to give consumers their notice of a right to cancel. The lawsuit seeks civil penalties, restitution for consumers and injunctive relief.