AUSTIN, Texas (Legal Newsline) - Texas Attorney General Greg Abbott on Tuesday announced the resolution of an enforcement action against a New Braunfels-based ATV dealer and its owners.
The Family Exchange and owners Brandon Olson and Debra Olson allegedly failed to deliver vehicles to customers who paid in full in an expected time frame, if at all.
The company -- which also operates as Olson Powersports, Big Time Powersports, Star Power and Big Time ATV -- cannot sell motor vehicles online or in person for five years as a result of surrendering its sales license, Abbott's office said.
In addition, consumers allegedly defrauded by the company may receive refunds distributed by the Attorney General's Office.
The Better Business Bureau first warned consumers about The Family Exchange in September 2009 after several consumers complained to the BBB that despite paying in full for ATVs, dirt bikes and other motor vehicles, the company did not deliver the products in the expected time frame or at all.
In addition, consumers complained they were unable to reach the businesses with request for refunds or repairs under the terms of their warranty agreements.
In the past 36 months, the BBB has processed 149 complaints against The Family Exchange from consumers in 39 states. Of those complaints, 108 were allegedly left unresolved or unanswered by the company.
The value estimated by these consumers for their undelivered or defective products totaled nearly $110,000, the Attorney General's Office said.