RICHMOND, Va. (Legal Newsline) - Virginia Attorney General Mark Herring announced a lawsuit on Friday against the operator of a Henrico County hotel for allegedly violating the Virginia Consumer Protection Act and the state's bait and switch statute.
GRM Management LLC, the operator of the Richmond Magnuson Grand Hotel and Convention Center, allegedly offered and confirmed room rates for one price but overcharged customers upon check-in or told them their requested room was unavailable.
Herring's lawsuit alleges GRM Management misrepresented that the hotel rooms were in certain quantities or had certain characteristics, advertised the hotel rooms with intent not to sell them as advertised, used deception, fraud, false pretense, false promise or misrepresentation related to consumer transactions and offered the hotel rooms with intent not to sell them upon the terms advertised or offered.
"Virginia consumers have every right to expect that agreements will be honored when it comes time for delivery of goods and services," Herring said. "I will not tolerate businesses that misrepresent themselves or mislead customers and my office is absolutely committed to protecting Virginia consumers from such practices."
Herring's lawsuit requests that the court enjoin the hotel from violating the mentioned consumer protection statutes and award restitution to affected consumers. The lawsuit also seeks civil penalties of up to $2,500 for each alleged violation and reimbursement for the state's attorney costs and fees.