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Tuesday, December 10, 2019

Mister Quik settles with Indiana AG Zoeller

By Bryan Cohen | Jan 24, 2014


INDIANAPOLIS (Legal Newsline) - Indiana Attorney General Greg Zoeller's office announced a settlement on Wednesday with an Indianapolis-based contractor that allegedly misrepresented the urgency of needed repairs to consumers and charged unusually high prices.

Connection Electrical Contractors Inc., doing business as Mister Quik Home Services, was the subject of multiple complaints filed with Zoeller's office. The $50,000 settlement resolves a lawsuit filed against Mister Quik last year by Zoeller's office.

Under the terms of the agreement, Mister Quik will refund the remaining consumers who filed complaints against the company and put new policies in place to ensure consumers are protected.

Abigail Kuzma, the director and chief counsel of Zoeller's Consumer Protection Division, said the division believes the agreement is appropriate and makes sure Mister Quik's policies align with Indiana law.

As part of the agreement, Mister Quik will refund $5,568.95 to the two remaining consumers it has yet to reimburse, pay $9,431 in attorney and court costs and pay $35,000 in penalties to the Consumer Protection Fund. Mister Quik will also change its policies in multiple ways, including providing customers with written, completed home improvement contracts, retain replaced parts for at least 72 hours after the work is completed, maintain the appropriate licenses, registrations and permits and comply with the state's Credit Service Organization Act. The company is also required to document transactions for the next two years for any repair in excess of $1,000 or whenever a water softener, air conditioner, water heater or electrical panel is replaced.

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