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Friday, August 23, 2019

U-Haul customer alleges company did not honor reservation guarantee policy

By Jenie Mallari-Torres | Jun 8, 2018


WHITE PLAINS, NY (Legal Newsline) – A customer of a national moving equipment rental business alleges it is not honoring its reservation guarantee policy.

Seth Newman filed a complaint on behalf of himself and all others similarly situated on May 30 in the U.S. District Court for the Southern District of New York against U-Haul Co. of New York and Vermont Inc., U-Haul International Inc. and Amerco alleging violation of New York's Deceptive and Unfair Trade Practices Act and other counts.

According to the complaint, the plaintiff alleges that the defendants are not honoring their guarantee of customers getting the correct equipment size, location and pickup time or the defendants would pay $50.

The plaintiff alleges on March 7, he placed an order to rent a 15-foot truck from a U-Haul dealer in New Jersey for more than $220. He alleges he was contacted by a U-Haul one day before the rental date to inform him the truck was not available at that location, but at another location 20 miles away. He alleges he was only offered a $20 discount, not $50 as advertised.

The plaintiff holds U-Haul Co. of New York and Vermont Inc., U-Haul International Inc. and Amerco responsible because the defendants allegedly failed to make good on their reservation guarantee policy.

The plaintiff requests a trial by jury and seeks judgment against defendants, restitution, award compensatory and other damages, actual and statutory damages, interest, attorneys' fees, costs and other relief as the court may deem just. He is represented by C.K. Lee and Anne Seelig of Lee Litigation Group PLLC in New York.

U.S. District Court for the Southern District of New York case number 7:18-cv-04751

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