GAINESVILLE, Fla. (Legal Newsline) – A Florida consumer alleges that Best Buy's Geek Squad Protection Plans are full warranties under federal law and that the business does not honor the plans as full warranties.

Nola Touche filed a complaint on behalf of herself and all others similarly situated on Oct. 19 in the U.S. District Court for the Northern District of Florida, Gainesville Division against Best Buy Stores LP, doing business as Best Buy, Geek Squad and Magnolia Home Theater, alleging violation of the Magnuson-Moss Warranty Act

According to the complaint, Touche purchased a Samsung television and five-year Geek Squad Protection Plan from Best Buy for $239.99 in 2012. She alleges that while under the protection plan, the TV failed. The suit states that Best Buy ordered a new part for the TV and replaced it, but that did not correct the issue and Best Buy represented it was unable to fix the problem. 

The plaintiff alleges that Best Buy will not comply with the federal minimum standards for full warranties because it claims it can choose the remedy offered to a consumer when a product cannot be repaired.

The plaintiff holds Best Buy Stores LP responsible because the defendant allegedly failed to clearly designate whether the extended warranty was full or limited, and misled and deceived consumers about the nature and extent of such warranties.

The plaintiff requests a trial by jury and seeks judgment against the defendant for compensatory damages, certify the case as a class action, declaratory and injunctive relief, attorney’s fees, costs and expenses, and other relief as may be just. She is represented by Simone Chriss of Simone Chriss PA in Gainesville, Florida.

U.S. District Court for the Northern District of Florida, Gainesville Division vase number 17-C-00259

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U.S. District Court for the Northern District of Florida, Gainesville Division
401 Southeast 1st Avenue
Gainesville, FL - 32601

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