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Greyhound to implement sweeping reforms after allegations of violating ADA

By Mark Iandolo | Feb 9, 2016

WILMINGTON, Delaware (Legal Newsline) — Greyhound Lines Inc., the nation’s largest provider of intercity bus transportation, will need to implement a series of reforms to resolve allegations it violated the Americans with Disabilities Act (ADA) under a consent decree filed by the Justice Department.

The consent decree resolves allegations the company engaged in a nationwide pattern of violating the ADA through its failure to provide full and equal transportation service to passengers with disabilities.

“The ADA guarantees people with disabilities equal access to transportation services so that they can travel freely and enjoy autonomy,” said principal deputy assistant attorney general Vanita Gupta, head of the Justice Department’s Civil Rights Division. “Today’s agreement marks a major step toward fulfilling the promise of the ADA, and we applaud Greyhound for entering the consent decree.”

Greyhound will pay $300,000 in compensation to select passengers with disabilities identified by the Justice Department. It will also retain a claims administrator to compensate passengers who have experienced alleged disability discrimination.

“We are fully committed to ensuring equal access to all opportunities society has to offer, including transportation services,” said U.S. Attorney Charles M. Oberly III of the District of Delaware.

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