ALBANY, N.Y. (Legal Newsline) – New York Attorney General Eric T. Schneiderman recently announced an agreement with Access Unlimited and Craftsman Mobility over the delivery of accessibility and mobility equipment.
Schneiderman announced that the agreement will force the company, owned and operated by Thomas Egan, to reform its practices. Egan’s company had allegedly collected deposits for products, yet failed to deliver the products in a timely manner. As part of the agreement, the business must improve disclosures to customers and allow consumers to cancel certain orders for a full refund. Additionally, it will pay $10,000 in costs and penalties.
“Consumers deserve to be treated fairly, and that starts with businesses delivering on the promises they make to customers,” Schneiderman said. “The agreement announced today will ensure that consumers buying mobility equipment will receive clear disclosures about their purchases and may obtain a refund when they don’t receive what’s promised.”
Egan, according to the agreement, will inform consumers upon purchase of expected delivery dates. If he cannot meet those dates, he must give specific reason why. Consumers must be given more than 10 days notice of changes, or else they can expect a full refund.