CLEVELAND (Legal Newsline) -- Ohio Attorney General Mike DeWine filed a lawsuit Wednesday against a Cleveland-area travel business and its owner for allegedly failing to honor consumers' requests for cancellation and provide rebates.
The Westlake-based Now or Never Travel Inc. and Rick Kenney, the company's owner, offered travel services and sent direct mail solicitations to invite consumers to attend sales presentations.
Now or Never Travel allegedly led consumers to believe they would receive discounts and rebates when booking their travel plans through Now or Never Travel. Dozens of consumers alleged they never received rebates and were unable to cancel their contracts.
"Our primary goal is to recover money for consumers," DeWine said in a statement.
"We tried to resolve the issues out of court, but we still have dozens of consumers who are out thousands of dollars, and we are moving forward to seek restitution for them."
DeWine's office received more than 45 unresolved complaints against Now or Never Travel involving close to $157,000 in losses. The Better Business Bureau also received complaints about Now or Never Travel.
The attorney general's lawsuit, which was filed in Cuyahoga County Common Pleas Court, alleges Now or Never Travel violated the state's Home Solicitation Sales Act and Consumer Sales Practices Act. The lawsuit seeks injunctive relief, civil penalties and consumer restitution.