TALLAHASSEE, Fla. (Legal Newsline) — Florida Attorney General Pam
Bondi has announced a court order that temporarily shuts down an alleged tech
support scam that has deceived consumers out of more than $25 million.
Client Care Experts, previously known as First Choice Tech
Support LLC, is owned by CEO Michael Seward and his partner, Kevin McCormick.
These defendants allegedly ran a scam out of a boiler room in Boynton Beach,
using more than 200 telemarketers.
“Floridians rely on computers to communicate with family and
friends, make purchases and conduct business, and when scammers target these
devices they can scare and frustrate consumers, especially our seniors,” Bondi
said. “That is why we are working diligently to identify and stop tech scams
Bondi claims that the defendants used deceptive marketing to
create pop-up windows on consumers’ computers claiming infections. These
warning allegedly directed consumers to call a toll-free number for help. When
connected, the consumers would hear sales pitches from unscrupulous sales
agents posing as computer technicians, Bondi alleges.
The consumers were then purportedly
duped into spending an average of $250 to fix the fake issues.
Bondi’s office seeks a permanent ban on the defendants’
business and full restitution for allegedly affected consumers.