Shaun Zinck Sep. 1, 2015, 1:11pm

The State of Maryland reclaimed $11.9 million by the Attorney General's Consumer Protection Division during Fiscal Year 2015, Attorney General Brian Frosh said on Thursday.

Frosh made the announcement while he was visiting the Salisbury office. He said the office assisted more than 9,000 state residents during the fiscal year, and the total monetary recovery represented an increase from Fiscal Year 2014.

"I wish Marylanders didn't need our help, but unfortunately, that's not how the world works," Frosh said. "Every day, Marylanders face challenges and have questions about transactions that are part of daily life. They might sign up for phone service that doesn't work the way it was promised. Or they have trouble getting a warranty repair, or a medical bill paid by their insurance company."

The Consumer Protection Division has a few different units that assist residents in different ways, Frosh said. Its Mediation Unit is responsible for helping residents who believe they were scammed, mislead or unfairly treated by businesses or service providers in Maryland. Medical billing disputes or health insurance claims that were denied are handled by the Health Education and Advocacy Unit also a part of the division, Frosh said.

"The Office of the Attorney General is here to help," Frosh said.

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