Bank of America opens Conn. customer center

Bryan Cohen Oct. 11, 2011, 1:58pm


HARTFORD, Conn. (Legal Newsline) - Connecticut Attorney General George Jepsen announced on Tuesday that Bank of America Corp. has responded to the needs of distressed homeowners in the state by opening a customer assistance center in Southington.

The assistance center will help borrowers seeking loan modifications or other alternatives to foreclosure.

"Bank of America has taken a positive step to help its customers," Jepsen said. "The center will give homeowners an opportunity to have their pending applications and paperwork reviewed or to discuss their options with home retention specialists. Having a personal contact will help to resolve many of the complaints Bank of America customers have brought to my office."

In addition, Bank of America will be among the mortgage lenders that are participating in a free homeowners' mortgage assistance event on Nov. 15 at the Connecticut Convention Center in Hartford, which is sponsored by Jepsen, Gov. Dannel Malloy and the state's Department of Banking.

Bank of America credited Jepsen with playing an important role in helping bring the customer assistance center to Southington when it announced the center's opening. Jepsen met with bank representatives in May and wrote a letter to Brian Moynihan, the president and chief executive of Bank of America, requesting that the bank commit more resources to Connecticut.

Jepsen said he was concerned about the bank's failure to address numerous complaints reported to his office, the Department of Banking and the non-profit Connecticut Fair Housing Center.

Jepsen is a member of the Executive Committee of the National Association of Attorneys General multistate task force that is seeking to hold major loan servicers, including Bank of America, accountable for the allegedly deceptive and unfair default servicing practices they have engaged in across the country.

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