Debt collection irking most consumers, NAAG's top 10 shows

John O'Brien Sep. 1, 2009, 3:30pm


WASHINGTON (Legal Newsline) - More consumers complained to state attorneys general about companies' debt-collection practices last year than for any other reason, a list released Monday by the National Association of Attorneys General says.

Complaints about auto sales and home repair/construction followed debt collection, marking the second straight year those complaints filled the top three spots. The list was compiled through surveys sent to each state attorney general.

Predatory lending/mortgages and credit card complaints entered the top 10.

"With the recession and increased foreclosure rates, consumers need to be on high alert. Too many people are being swindled out of their hard-earned money by scam artists," said Hawaii Attorney General Mark Bennett, who co-chairs the NAAG Consumer Protection Committee with Montana Attorney General Steve Bullock.

The National Top 10 Consumer Complaints List for 2008 is:

1. Debt collection

2. Auto sales

3. Home repair/construction

4. Credit cards (tie)

4. Internet goods and services (tie)

6. Telemarketing/ Do-Not-Call

7. Auto repair

8. Auto warranties (tie)

8. Telecom/slamming/cramming (tie)

From Legal Newsline: Reach John O'Brien by e-mail at

More News