Bryan Cohen Jul. 16, 2014, 6:04pm

RALEIGH, N.C. (Legal Newsline) - North Carolina Attorney General Roy Cooper announced a preliminary injunction on Tuesday against an international shipping company that allegedly failed to deliver packages after contracting with North Carolinians.

Wake County Superior Court Judge Howard Manning, Jr. granted the preliminary injunction against Medrano Express and individual defendants Jorge Medrano and Telma Ayala. The injunction bars the defendants from taking advance payments and contracting with North Carolina consumers. Manning also ordered Medrano Express not to destroy any records or transfer any of its assets without approval.

"When a business fails to keep its promises, we want to know about it so we can take action for consumers," Cooper said. "Our goal here is to help consumers get their packages or money back, and prevent others from being harmed."

Cooper's Consumer Protection Division received 118 complaints alleging that Medrano Express never delivered packages as promised, provided false shipping date estimates, and/or failed to return undelivered packages or provide refunds.

Cooper filed a lawsuit against Medrano Express and the individual defendants in June. The suit asked the court to order the defendants to return all unshipped packages to consumers. Cooper is also seeking a permanent ban against the defendants' allegedly deceptive practices, refunds of shipping costs for consumers and civil penalties.

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